ElevenDesk is committed to delivering high-quality digital marketing services. Refunds are generally not provided once the service term has commenced or work has started, as significant planning and resources are invested from the beginning. In exceptional cases, such as verified technical failures or complete non-delivery of services, refund requests must be submitted within 7 business days of the transaction with all relevant details.

All refund requests are carefully reviewed on a case-by-case basis to ensure fairness and transparency. If approved, refunds will be processed within 5–7 working days and credited directly to the customer’s original payment method. Customers will also receive a confirmation email once the refund is initiated for their records. Please note that partial refunds may be considered in rare circumstances where only a portion of the service has been delivered and mutually agreed upon. ElevenDesk reserves the right to deny refund requests that do not meet the stated criteria.

For any refund inquiries or to raise a request, please contact our support team at [email protected] , and our team will be happy to assist you.