ElevenDesk is committed to delivering high-quality digital marketing services. Refunds are generally not provided once the service term has commenced or work has started. In exceptional cases, such as technical failures or non-delivery of services, refund requests must be submitted within 7 business days of the transaction. All requests are reviewed on a case-by-case basis, and refunds, if approved, will be processed promptly to the original payment method. Please contact our support team at [email protected] for any refund inquiries.